- No Refunds or Exchanges After Purchase
Once your order has been placed and the transaction is complete, it cannot be altered, refunded, or exchanged. All sales are final. - Tracking Number Requirement
Refunds or exchanges are only possible if your order has a verified tracking number. We strongly recommend keeping a record of your tracking number for reference. If your order does not have a verified tracking number, changes may be possible. - Refund Conditions for Orders with Tracking Numbers
If your order is returned with a verified tracking number, unopened, undamaged, untampered, and marked as ‘returned to sender,’ a refund will be issued, minus the shipping fee.
What is Sun West Genetics’ Germination Guarantee?
- To qualify please follow our provided germination method to help insure a 80% success rate & above. If 80% germination is not met customers must call in to review order & identify possible improvements with one of our seed specialists.
- Qualifying orders are subject to a ONE time reshipment on all failed seeds.
- Please ensure all strains on order have been attempted prior to calling in, to avoid partial reshipment, no exceptions will be made to ONE time rule.
- Sun West Genetics & all affiliated companies do NOT cover any issues surpassing germination period.
- Click here for Germination method:
- For any questions at any time call in to Toll Free: +1 (800) 805 7835 for 24 hour live customer service representatives.
- For a chance to be featured on our social media sites (anonymously if desired) document your germination with photos & videos, submit to : info@sunwestgenetics.com
How do I know Sunwestgenetics.com won’t take my money?
Sun West Genetics has spent years of time and money in building a trustworthy reputation. The success of a cannabis business revolve around reliable sellers. We are passionate about growing marijuana plants! Growing your best marijuana plants is our goal. We make sure to provide high quality Cannabis Seeds, customer service and easy shipping.
